Responsible Gambling Manager

Responsible Gambling Manager with Responsible Gambling, Online Gambling, Risk and Regulation and Customer Profiling expertise is highly sought by a multiple award winning games studio based in Birmingham who are the UK’s largest privately owned mobile e-gaming studio! We currently have just over 220+ employees here at our Birmingham HQ and we have and are continuing to go through a huge period of growth over the past few years as we continue to expand our product offering and move into new International markets.

Reporting to our General Counsel, you will assess and review customer profiles to source, identify and intervene with customers who have or could be in the process of developing gambling problems. You will monitor new registrations (to prevent underage gambling), adopt an empathetic approach when dealing with the sensitive issue of gambling addiction via numerous channels (e.g. via phone, live chat and email) whilst keeping up-to-date with regards to regulatory requirements in the ever changing regulatory landscape of online gambling and update the business and provide training as-and-when required.

You will have the opportunity to work across multiple departments across our business in a collaborative manner to facilitate and integrate a company-wide understanding and appreciation for the UK gambling industry’s social responsibility requirements and incorporate this as an integral part of our daily operations.

Key skills we’re looking for…

  • Solid foundation of UK Gambling social responsibilities.
  • Background in online gambling industry.
  • Experience assessing risk and regulatory concerns.
  • Experience training employees in areas around responsible gambling.

Bonus points for…

  • Knowledge of AML, CDD and/or EDD processes.
  • Understanding of data driven analytics.

Therefore, if you are a highly skilled and experienced responsible gambling professional with expertise in the UK gambling industry and you would like to join a multiple award winning eGaming studio who have been accredited as one of the ‘Top 1000 Companies to Inspire Britain’, been recognised by the BBC as a top technology employer and have a 1 star accreditation as a ‘Top Company to Work For’ then send in your CV today for review!

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