Responsible Gambling Officer

Hours: Full time 40 hours split shifts (8am–4pm, 4pm-midnight).

Responsible Gambling Officer with Responsible Gambling, Customer Service, and Contact Centre expertise is highly sought by a multiple award winning games studio based in Birmingham who are the UK’s largest privately owned mobile e-gaming studio! We currently have just over 300+ employees here at our Birmingham HQ with our services offered across multiple platforms (web, mobile, tablet) with over 5mn+ registered customers here in the UK alone!

Working in our Responsible Gambling team, you will assess and review customer profiles to source, identify and intervene with customers who have or could be in the process of developing gambling problems. You will monitor new registrations (to prevent underage gambling), adopt an empathetic approach when dealing with the sensitive issue of gambling addiction via numerous channels (e.g. via phone, live chat and email) whilst keeping up-to-date with regards to regulatory requirements in the ever changing regulatory landscape of online gambling.

You will have the opportunity to work across multiple departments across our business in a collaborative manner to facilitate and integrate a company-wide understanding and appreciation for the UK gambling industry’s social responsibility requirements and incorporate this as an integral part of our daily operations.

Key skills we’re looking for…
• Good knowledge/experience of UK Responsible Gambling processes.
• Background in online gambling industry.
• Excellent customer service experience.
• Excellent attention to detail with ability to thoroughly investigate customer accounts.
• Experience assessing risk and regulatory concerns.

Bonus points for…
• Knowledge of AML, CDD and/or EDD processes.

Therefore, if you are a highly skilled and experienced responsible gambling professional with expertise in the UK gambling industry and you would like to join a multiple award winning eGaming studio who have been accredited as one of the ‘Top 1000 Companies to Inspire Britain’, been recognised by the BBC as a top technology employer and have a 1 star accreditation as a ‘Top Company to Work For’ then send in your CV today for review!

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